Informit article: The digital panopticon

While selected articles are available in full on this website, all Arena Quarterly, Arena Magazine and Arena Journal articles are available for purchase in PDF format from Informit.

Abstract:

Uber drivers and passengers are linked by feedback loops monitored by a central register. Before being picked up your rating has been checked. Every time you get out of an Uber vehicle you are also rated. The same process is applied to the driver: s/he is rated by the passenger at the end of each trip. Airbnb and Airtasker function in a similar way. Albeit voluntary, platforms such as TripAdvisor and Zomato employ a similar methodology. Once aggregated, the data from such transactions builds what has come to be known as the reputational economy. Aware they are immersed in this economy, and that there are costs for non-compliance with its norms, users know they need to behave appropriately.

Details / PDF:

The full-text PDF of this article can be purchased from Informit.

Support Arena

Independent publications and critical thought are more important than ever. Arena has never relied on or received government funding. It has sustained its activities largely through the voluntary work and funding provided by editors and supporters. If Arena is to continue and to expand its readership, we need your support to do it.